STORES

Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms and conditions for refunds, returns, and order cancellations at Shubham K Mart Private Limited ("Shubham K Mart", "Us", "We"). By using our website - www.shubhamkmart.com, mobile application - Shubham K Mart - Online Shopping, or any other services (collectively referred to as "Services"), you agree to the terms stated below.

Order Cancellation

Cancellation by Customer:
- Orders can be canceled before they are processed for dispatch. You may request a cancellation through the "My Orders" section on our website or app, or by contacting our customer support.
- Once an order has been shipped, it cannot be canceled.
- If cancellation is successful before shipment, the refund will be processed within 7 working days to the original payment method.
Cancellation by Shubham K Mart:
- We reserve the right to cancel orders due to unforeseen circumstances, including but not limited to:
  - Stock unavailability
  - Pricing errors
  - Payment verification failure
  - Fraudulent transactions
- If your order is canceled by us, a full refund will be initiated immediately to your original payment method.

Returns & Refunds

Eligibility for Returns:
- Returns are accepted within 7 days of delivery for:
  - Damaged, defective, or expired products
  - Incorrect items delivered
  - Quality-related issues
- Products must be returned in their original condition, unused, and in original packaging with all tags and invoices intact.
- Certain items like perishable goods, personal care products, innerwear, and consumables are non-returnable for hygiene and safety reasons.
Return Process:
- Customers can initiate a return request through the "My Orders" section or by contacting our customer support team.
- Our team may arrange a pickup or request you to ship the product back to us, depending on your location.
- Once the returned product is received and verified, the refund will be processed.
Refund Timeline:
Refunds for prepaid orders will be credited to the original payment method within 7-10 working days.
Refunds for COD (Cash on Delivery) orders will be processed via bank transfer or store credit within 10-12 working days after bank details are provided.

Exchange Policy

Exchange is applicable only for size or product-related defects.
If the requested replacement is unavailable, a refund will be issued as per our refund timeline.

Special Conditions

If a product is missing from the delivered order, the issue must be reported within 24 hours of receiving the order.
If a product is delivered in a visibly damaged condition, customers should refuse to accept the delivery and report the issue immediately.
Any refund or replacement is subject to verification by our quality control team.

Amendments to This Policy

Shubham K Mart reserves the right to modify this policy at any time. Updates will be posted on our Services and will take effect immediately upon publication. Customers are encouraged to review this policy periodically.

For any refund or cancellation-related queries, please contact our Customer Support Team via email or phone.