Shubham K Mart

STORES

This Shipping Policy outlines the shipping and delivery terms for purchases made on Shubham K Mart Private Limited ("Shubham K Mart", "Us", "We") via our website - www.shubhamkmart.com, mobile application - Shubham K Mart - Online Shopping, or any other services (collectively referred to as "Services"). By placing an order with us, you agree to the terms stated below.

Shipping Coverage

We currently deliver across select locations in India. The availability of shipping is determined based on your delivery pin code at checkout.
We do not offer international shipping at this time.

Processing Time

Orders are processed within 24-48 hours of receiving the order.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of any delays due to unforeseen circumstances, customers will be notified.

Estimated Delivery Time

Delivery will be done according to the time slot selected.
Standard delivery timelines are 24-48 hours, depending on the delivery location.
For metro cities, delivery may take 2-4 working days.
For remote or rural areas, delivery may take up to 10 working days.
There is also an option to get express delivery within 2 hours at an additional charge communicated at the time of checkout.
Any delays due to weather conditions, unforeseen disruptions, or third-party logistics issues are beyond our control, but we will make every effort to ensure timely delivery.

Shipping Charges

Shipping charges are calculated based on the total order value and delivery location.
Free shipping may be available for orders exceeding a certain value, which will be communicated during checkout.
Any applicable shipping charges will be displayed at checkout before placing the order.

Order Tracking

Customers will receive a tracking number via SMS/email once the order is shipped.
Orders can be tracked through our website or mobile application using the tracking ID.

Delivery Attempts

Our delivery partner will attempt to deliver the order twice. If the recipient is unavailable, the order may be returned to our warehouse.
Customers may be contacted by our delivery personnel for delivery confirmation and address verification.

Damaged, Missing, or Wrong Items

If your order arrives with missing, damaged, or incorrect items, please report the issue within 24 hours of delivery.
Customers can reach out to our customer support team with images and details of the issue for resolution.
Replacement or refund will be processed as per our Return & Refund Policy.

Unsuccessful Delivery

If an order is undelivered due to an incorrect address, customer unavailability, or refusal to accept the package, it may be returned to our warehouse.
In such cases, customers may be required to pay additional re-shipping charges if they request redelivery.

Changes to Shipping Policy

Shubham K Mart reserves the right to update this policy at any time. Any changes will be posted on our Services and will be effective immediately. We encourage customers to review this policy periodically.

For any shipping-related queries, please contact our Customer Support Team via email or phone.